Our support team can assist with casino questions, account-related issues, payment queries, technical concerns and general feedback. Choose the contact channel that best matches your enquiry, and include your username and a short description of the issue so the team can route it appropriately. Please never send your password or full card details by email. If you cannot access your account, contact customer support by phone or email using the details below for help with next steps as soon as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account access, payment and technical help |
| General enquiries | [email protected] - casino questions and feedback |
| Affiliate enquiries | [email protected] - affiliate and partnership enquiries |
| Telephone | +44 20 7946 0837 - UK geographic number |
| Working hours | 24/7 - support by email and telephone |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or matters requiring documents or explanations. Please include a clear subject line, your account ID or registered email, and up-to-date contact details so we can respond quickly. Attaching relevant files or screenshots speeds up verification and helps avoid delays; expect a reply within standard support times.
Contact Form
Response Time
Our support team aims to reply quickly. Most inquiries are handled within one business day, while complex cases such as verification, payment investigations or account disputes may take longer depending on the issue and required checks. If your request is urgent, mention it in the subject and our priority queue will review it as soon as possible.
Feedback
Have a suggestion or an idea for improving the website? We’d love to hear from you. Share your feedback with our team, whether it’s about the games, payments, or how the site works. We review every message carefully and use your comments to make our service clearer, more useful, and easier to enjoy.