Terms of Use

This page sets out the rules that apply when you use our platform. It explains the relationship between us and our users, the main responsibilities we each accept, and the practical steps we take to keep accounts and funds secure. We expect everyone who registers to read and comply with these terms; we will act in good faith to administer the service, to enforce the rules and to support responsible play.

Account responsibilities

When you register you must provide accurate information and keep it up to date. You are responsible for maintaining the security of your login details and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately. We may require additional verification at any time - for example identity documents, proof of address or evidence of payment ownership - before allowing certain actions such as withdrawals.

Eligibility requirements

Only users who meet the platform eligibility requirements may hold an account. You must be of legal age to gamble in your place of residence and legally permitted to use online gambling services. Multiple accounts, account sharing and registration with false details are prohibited. We may refuse or close accounts where eligibility cannot be established or where activity suggests a breach of these requirements.

Acceptable platform use

Use of the platform must be lawful and honest. Prohibited activity includes fraud, money laundering, collusion, automated play using bots or scripts, and behaviour intended to exploit system errors or bonus terms. We monitor play patterns and may restrict, suspend or close accounts where we detect suspicious or abusive behaviour. You must not attempt to circumvent restrictions we place on your account or on specific products.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be displayed when you opt in. General rules apply - only one main bonus may be active at a time, wagering requirements may apply and maximum bet limits may restrict play while a bonus is active. We reserve the right to refuse or withdraw any promotion where we reasonably suspect bonus abuse. Any winnings credited under a promotion are subject to our verification checks before they become withdrawable.

Deposits and withdrawals

Payment methods, minimums and limits are described in the cashier section of the site. We process deposits according to the selected method and may require verification before enabling withdrawals. All withdrawals are subject to identity, source of funds and anti-money laundering checks. We may apply standard withdrawal limits to accounts; requests to increase limits will be reviewed and may require further documentation. Fees charged by third-party payment providers are your responsibility.

Dispute resolution

If you have a dispute with us please contact customer support so we can attempt to resolve it. We will investigate complaints fairly and may request supporting evidence. Where a resolution cannot be reached through our internal process we will explain available external options for independent review. While investigations are ongoing we may place restrictions on the account to protect both parties.

Updates to terms and conditions

We may update these terms from time to time. We will publish revised terms on the site and, where appropriate, notify you by account message or email. Continued use of the platform after publication of changes constitutes acceptance of the updated terms. Material changes will be highlighted and we will provide a reasonable period for you to review and, if you wish, to close your account.