Privacy & Data Protection
This Privacy Policy explains how Hadesbet Casino collects, uses, stores and protects information when you use our website or services. We take user privacy seriously and handle personal information with care. Please read this page to understand what data we may collect, why we use it and what choices are available to you.
Information we collect
The information we collect depends on how you use our services. It may include details you provide when creating or managing an account, information generated when you use the website, and records of payments or other transactions.
Personal and account data
Personal information may include your name, date of birth, address, email address, telephone number and account preferences. We may also request documents or other details to confirm your identity, check account information, protect your account or meet applicable requirements. The information requested can depend on the service or activity involved.
Technical and activity data
When you visit our website, we may collect technical information such as your IP address, device and browser type, operating system, language settings, pages viewed, and the date and time of access. We may also record account activity, including sign-in events, settings changes and interactions with website features. This information helps us maintain and improve the service and identify unusual activity.
Transactional data
We may keep records of deposits, withdrawals and other account transactions, including the amount, date, status and payment method used. Payment details may be handled by third-party payment providers. We do not need to store full payment credentials where these are processed securely by the relevant provider.
How we use information
We use information to create and manage accounts, provide requested services, process transactions and respond to enquiries. We may also use it to verify account details, prevent unauthorised access, detect suspected fraud or misuse, maintain accurate records, and meet applicable legal or operational obligations. Technical and activity data may help us troubleshoot issues, monitor service performance and understand how the website is used.
Data protection and storage
We use appropriate safeguards designed to protect personal information from unauthorised access, loss, alteration or disclosure. Access is limited to people and service providers who need the information for their work. Information is retained only for as long as needed for the purposes described in this policy, including account administration, record keeping and resolving disputes. Retention periods may vary according to the type of information and the reason it was collected.
Cookies and tracking technologies
Our website may use cookies and similar technologies to keep the site working, remember preferences, support account security and understand website usage. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the website function.
Sharing information with third parties
We may share relevant information with service providers that support website operations, payment processing, identity checks, security or customer support. These providers may use information only as needed to provide their services to us. We may also disclose information where required to address a legal request, protect users or our services, or investigate suspected unlawful activity. We do not share personal information for unrelated purposes without an appropriate basis.
Your privacy rights
You may ask us to provide access to personal information associated with your account, correct information that is inaccurate, or delete information where applicable. You can also ask questions about how your data is used. Some information may need to be retained for account, security or record-keeping purposes. To make a privacy request, contact our support team through the available website channels. We may need to confirm your identity before acting on a request.
Policy updates
We may update this Privacy Policy to reflect changes to our services or data-handling practices. The latest version will be published on this page. Please review it from time to time to stay informed about how we handle your information.